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Terms and Conditions for Cocoa Africk
1. Introduction
Welcome to Cocoa Africk. By accessing our website www.cocoaafrick.com and using our services, you agree to be bound by the following terms and conditions. These terms serve as a contract between you (the customer) and Cocoa Africk, governing your access to and use of the services provided by Cocoa Africk.
2. Services
Cocoa Africk provides a range of services and products which are subject to the terms and conditions outlined in this document. We reserve the right to withdraw or amend the services without notice. We will not be liable if, for any reason, our website is unavailable at any time or for any period.
3. Use of the Website
By using our website, you agree to:
- Use our website only for lawful purposes and in a way that does not infringe the rights of or restrict or inhibit anyone else's use and enjoyment of the website.
- Not engage in any conduct that is unlawful, or which may harass or cause distress or inconvenience to any person.
- Not transmit obscene or offensive content or disrupt the normal flow of dialogue within our website.
4. Copyright and Intellectual Property
The content, layout, design, data, databases, and graphics on this website are protected by intellectual property laws and are owned by Cocoa Africk or its licensors unless otherwise stated. You may use material from our website for personal, non-commercial use only, provided that:
- Materials are not modified in any way.
- No graphics are used separately from accompanying text.
- Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
5. Account and User Registration
You may need to create an account to access some features or services. You must provide accurate and complete information and keep your account information updated. You are responsible for the security of your passwords and any use of your account. If you believe there has been unauthorized use, you must notify us immediately.
6. Termination and Suspension
Cocoa Africk reserves the right to suspend or terminate your account or your access to our services at any time, without notice or liability, for any reason, including breach of these terms and conditions.
7. Liability and Disclaimers
Our website and its contents are provided on an 'as is' basis. Cocoa Africk does not guarantee the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
8. Changes to These Terms
Cocoa Africk reserves the right to change these terms at any time without notice. Your continued use of our website after changes are made means that you agree to be bound by such changes.
9. Applicable Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where Cocoa Africk is based, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at cocoaafrick@gmail.com
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Cocoa Africk Return and Refund Policy
Introduction
At Cocoa Africk, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, please review our policy below to ensure that all conditions are met for a valid return and refund.
Terms of Return
- Time Frame: You may return most new, unworn items within 14 days of delivery for a refund.
- Condition: Returned items must be in the original packaging, hygiene seals intact, unworn, unwashed, and undamaged. All original tags must be attached.
- Sale Items: Please note that sale items are final sale and cannot be returned or exchanged.
- Reason for Return: Returns are accepted if the items you received are damaged, defective, or not as described on our website.
- All complementary samples and gifts must also be included in this return for validity
- Please note Cocoa Africk will not accept any return of fragrances due to hygiene and transport restrictions
Process for Return
1. Contact Customer Service: To initiate a return, please contact our customer service team at Cocoaafrick@gmail.com with your order number and details about the product you would like to return. Please include in the Subject line - "Customer Service Return enquiry", We will respond quickly with instructions on how to return items from your order.
2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Engraved products can not be returned. Please note our Engraving is written in Cursive font. All spelling mistakes made by personalisation's can not be returned.
Process of Refund
- Inspection: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned items.
- Refund Issuance: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Exchange: If you request an exchange for a different style, please note that the delivery for the new product will be charged at the same rate as the initial delivery.
Contact Details
For more information or if you have any questions regarding our return and refund policy, please do not hesitate to contact us at Cocoaafrick@gmail.com.
Conclusion
We hope that every purchase is exactly what you wanted, but we understand that sometimes things don’t work out. Following this policy ensures that the return process is as smooth and hassle-free as possible. Thank you for shopping with Cocoa Africk.